SILICONE CONTAMINATION ON SELF CLEANING GLASS

99% of installations of true self cleaning glass are problem free. However, have you installed any self cleaning glass that isn’t working as expect?

The self clean coating is produced on state of the art coating plants, and rarely is the source of any issue. More likely are external factors, such as contamination on the face of the glass, stopping it working. This can be many causes, from tree sap, to heavy dust or silicone (during the installation process).

Below is a useful video, illustrating the affect on the glass when the external face has been contaminated with silicone. The glass no longer ‘sheets’ but forms ‘beads’. This is one of the most common causes of issues with installations incorporating self cleaning glass.

If you require any further advise, please contact one of our team on 01207 288200.

STILLAGE AMNESTY

Clayton Glass has a fleet of over 500 metal A-frame stillages at a value of over £400 each.
These important assets are used to facilitate the safe and efficient transport of over half a
million sealed units each year and daily we utilise around 75 frames on our fleet of 20
vehicles.

After the morning despatch each day, fresh empties are brought in to commence loading
the next day’s product, giving in most cases a full 24 hour window to sort, prepare, count,
scan, load and secure the 3,000 individual products we delivery each day. This means at any
one time we need to hold 2 days’ worth – or around 150 full size metal A-frames to be able
to function efficiently.

Of late however we are really struggling to do this, often unable to start this lengthy process
until vehicles return with empties and this is putting unacceptable pressure on our despatch
teams, leading to later deliveries which clearly nobody wants.

Inevitably everyone in this industry knows that space is scare, timings of fits can move, and
we all have our own storage issues. We understand this. A good quality metal stillage or a
dozen of them in the yard or factory can no doubt help our customer base with these
issues, but the loss of so many is genuinely impacting our business. Simply put, without
stillages the job stops.

Obviously those customers that take stillage drops require and are more than welcome to
keep the frames for a period, but the general idea is that they are returned on the next
delivery as we drop full ones off again. It’s when this recycling doesn’t happen efficiently
that problems are caused. With so much capital already invested in frames it makes no
sense to spend valuable cash on new ones, when we know so many are being retained for
other purposes.

Could we therefore politely but strongly request that you assess what (if any) stillages you
are holding, what they’re being used for and if it’s not recent Clayton deliveries please try
and get them cleared for return over the next few delivery runs.

We’re more than happy to help by supplying cheaper timber frames at cost in return, help
with scrapping product or arranging special collections runs where necessary.
Please call me on 01207 288200 to arrange returns or if we can help in any other way. Your
account manager will also be in touch to help assess and push this important collection
drive.

PHONE ISSUES 

Monday blues and we’re experiencing phone issues with our landlines!

To get in touch urgently, please either email orders@claytonglass.co.uk, email your usual contact or call Joanne’s customer services team on 07788 273087.

We hope to back up and running soon.

SMALL ORDER DELIVERY SURCHARGE

Despite the performance of our glass roof and other products continually increasing, for several years now we have been seeing falling order values in our markets be it through net shaped pricing, overall size or headline metre square rates. We understand this – it’s just business and like everyone else in the fenestration industry we remain focused on improving the value to our customer, controlling costs and helping you to differentiate your business with our class leading products such as Ultra 86.

Recently however we’re seeing a specific shift in the glass roof market, with hybrid, lantern and other systems joining the glass mix we process and deliver nationwide as part of our SMARTGLASS offering. Whilst these less traditional product lines are undoubtedly sales opportunities, they’re also highly challenging as we see a whole new product stream of small glass orders making up an increasing part of our busy daily delivery commitments.

These smaller orders usually have exactly the same demands in terms of lead time, geography, site locations etc, but they just tend to attract less sales value per delivery drop. Given our logistic costs are more or less fixed per drop as opposed to value of that drop, the net result is a huge imbalance in delivery cost vs delivered value.

We need to address both overall and on an order by order basis to remain a sustainable and important part of the supply chain for these low glass content installations.

We trust you will understand that delivering a one off chargeable unit or a small order to any UK postcode without fixed contribution to the cost of getting it there is simply not viable, and will work with us in maintaining our element of the supply chain to everyone’s benefit.  There are of course opportunities to fulfil these orders and avoid the unnecessary costs for all parties and this would remain our first option.

Advance, delay or combine a delivery, order side wall glass to accompany the roof glass, or even collect. We remain on hand to offer advice in combining delivery days etc and how to ‘play the system’ to minimise any impact, but we reluctantly advise orders placed from August 7th we will be implementing a delivery surcharge of £60 for all orders under £250 in attempt to make these sales viable to us.

Thank you in advance for your continued support.

A link to this document, for onward circulation as necessary.

Small Order Surcharge July 17

UPDATED NATIONWIDE DELIVERY DAYS FOR CONSERVATORY ROOF GLASS

We’ve updated our delivery days by postcode for conservatory roof glass orders, along with adding some additional added value services such as Pre 10 and AM delivery options, delivery on non-scheduled is also an option – effectively leading to reduced lead times. We remain the only roof glass manufacturer to offer a complete UK wide delivery service. Please take time to read, and circulate within your business, the two documents below:

SMARTGLASS Postcode Delivery Days July 17

SMARTGLASS Logistics August 2017

FIRST SMARTGLASS DYNAMIC INSTALLATION, DELIGHTS HOMEOWNER

The first ever installation of SMARTGLASS® Dynamic has resulted in overwhelming praise from the homeowner of the newly refurbished conservatory, that has benefited from this revolutionary, wireless, self-tinting glass technology.

Phil Stow approached Clayton Glass in February 2017, before the commencement of his conservatory refurbishment project in Houghton on the Hill, Leicester, about the performance characteristics of specialist conservatory glass on dull days. He had already specified SMARTGLASS Ultimate, one of the best performing conservatory roof glass types in the sector.

Jason McCabe, commercial and site director of Clayton Glass, suggested that SMARTGLASS® Dynamic would outperform any other conservatory roof glass on hot sunny days, yet provide light transmission, very close to that of a standard IGU on duller days. The quote below is taken directly from an e-mail received on 3rd May from Phil Stow.

He commented: ‘My conservatory refit by Mike Jarvis of Custom Conservatories is nearly complete, and I currently have a couple of Ultimate panes which will be replaced next week. This has allowed me to compare and contrast the products literally side by side.

He continued: ‘The Ultimate glass, which was my initial choice, is a pretty glass which performs well and I’m sure I would have been very happy with it. The Dynamic glass however, is in a completely different league in my opinion. In a clear state like your literature states it performs similar to standard glass, giving true colours of the outside world. Furthermore, on dull days, the light transmitted is clearly noticeable as greater than the Ultimate. So far, I cannot comment on hot day performance, but when the sun did briefly emerge and the outside temperature was around 14 Celsius the Dynamic magically tinted to the colour of Ultimate.’

And finally, he added: ‘SMARTGLASS® Dynamic is a fantastic product and I hope it produces the success for Clayton Glass you deserve for developing it. Thank you once again for letting me be one of the first customers to appreciate it.’

Jason McCabe, commercial and site director enthused: ‘That’s an incredible testimonial from a homeowner who is already embracing dynamic living, thanks to SMARTGLASS® Dynamic. Without question this is the future for domestic glazing, particularly in the roofing plane and we look forward to building further sales and working with key partners to bring this technology to the mass market.’

For a free SMARTGLASS® Dynamic sample kit and a 2017 Product Guide, e-mail enquiries@smart-glass.co.uk or call the sales office on 01207 288200. You can also add to their growing Twitter following @ClaytonGlass and find further product information at http://www.smart-glass.co.uk.

UPDATE: REVISED MAXIMUM IGU SIZES

Following our ongoing investment program and a review of manual handling procedures, we’ve updated our guideline for maximum IGU sizes. Please download the attached document for your reference and circulate as relevant within your business.

Note: Maximum SMARTGLASS conservatory roof glass sizes are unchanged.

UPDATE: NEW KEY CONTACT DETAILS

Its a key part of our offering that our customers have full and direct access to our management team and the various functions and departments.

As such we’ve updated our key contacts list and phone numbers, please take the time to Download our key contacts list and distribute to the people who may find this of relevance in your business.

 

CLAYTON PRODUCE SMART-EST PRODUCT GUIDE YET

imageClayton Glass have just produced a new 20-page Product Guide that’s packed with their expanded range of SMARTGLASS® products for the conservatory, bi-folding and patio door sectors, including the latest ground breaking, self-tinting Dynamic glass.

The new Product Guide includes technical performance characteristics of their market leading conservatory roof glass range, that now includes the flagship Ultra 86 solution, which is they believe, the best performing glass of its type in the UK market at present. It boats a G-value of 14% and like all products in the SMARTGLASS® roof range, comes with warm edge technology and true self cleaning properties as standard.

SMARTGLASS®-W is the industry’s first dedicated range of glass for conservatory frames which is also detailed in the new guide and it’s also designed for the bi-folding and patio door market. The key property of this product is the fact that it is designed to vastly reduce the impact of solar heat gain, a characteristic certainly not welcomed in any conservatory environment.

The recently launched SMARTGLASS® Dynamic product, is the industry’s first automatically self-tinting, glass technology for conservatories, Orangeries and other glazing elements and is also detailed in the Product Guide. With availability in any shape and a 10-14 day turnaround on orders, along with a clever interactive market tool, it’s a new development that’s already generating considerable interest.

Jason McCabe, commercial and site director for Clayton Glass commented: ‘The Product Guide is very much the bible for conservatory, bi-folding and patio door glass with our unrivalled SMARTGLASS® range. There are technical tables and charts, along with flagship products that really help set us apart and make us the glass partner of choice in the sector.’

For a FREE 2017 Product Guide or SMARTGLASS® Dynamic sample kit, e-mail enquiries@smart-glass.co.uk or call the sales office on 01207 288200. You can also add to their growing Twitter following @ClaytonGlass and can find further product information at http://www.smart-glass.co.uk.

SMARTGLASS DYNAMIC SAMPLE KIT AVAILABLE NOW

Simple effective sales aid to demonstrate our new self tinting, wireless glass technology. Available in bespoke sizes, shaped and with a 10 day lead time.

Order your free sample kit today. Enquiries@smart-glass.co.uk

SMARTGLASS REVEAL PIONEERING, SELF-TINTING GLASS TECHNOLOGY FOR CONSERVATORIES

dynamic Glass have just launched SMARTGLASS® Dynamic, the industry’s first automatically self-tinting, glass technology for conservatories, Orangeries and other glazing elements.

This new glass technology represents the dawn in a new era of dynamic conservatory living, but importantly for installers, can be handled in the same way as any other glass unit, is simple to install and will be manufactured in any shape within 10-14 days. It’s also at an acceptable price point from the installation company’s point of view and that of tech savvy consumers looking for the latest must have product.

In the middle of summer SMARTGLASS® Dynamic will change from a clear state in the morning to a deep blue during the day where solar control and light shading is needed most, yet as the unit cools will go back to clear at the end of the day and into the night. At all other times of day and season, this glass innovation will offer various semi-tinted states, depending upon surface temperature of the glass. In it’s clear state, this glass technology offers a similar light transmission to a standard clear glass unit.

From a technical perspective the solar factor (G-value) of SMARTGLASS® Dynamic, with Suntuitive inside, varies from 10-34%, boasting light transmission of 6-60% and offers a U-value of 1.2 W/m2K. From a solar control standpoint, it offers the best performance of any conservatory roof glass in the UK and with many standard roof glass offerings only able to achieve a G-value of 40%, outperforms these even in a clear state, with the considerable added benefit of acting dynamically from 10-34%, 365 days a year.

As one of the most exciting glass developments for the conservatory sector in over a decade, Clayton Glass have developed a unique SMARTGLASS® Dynamic sample kit. This handy sized, working interactive marketing tool, highlights the unique characteristics of this pioneering glass technology, in a clever and engaging way.’

Jason McCabe, commercial and site director of Clayton Glass commented: ‘This is quite simply the most exciting glass development to hit the conservatory and domestic glazing markets I’ve seen in my career. It’s commercially viable from a manufacturing, installation and sales and marketing perspective and we’re expecting considerable interest in the product.’

For a free SMARTGLASS® Dynamic sample kit and a 2017 Product Guide, e-mail enquiries@smart-glass.co.uk or call the sales office on 01207 288200. You can also add to their growing Twitter following @ClaytonGlass and find further product information at http://www.smart-glass.co.uk.

CLAYTON SUCCESS IN THE NATIONAL FENESTRATION AWARDS

We’re delighted to announce that for the second year running we’ve won our category and been awarded IGU Manufacturer of the Year for 2016

 Especially pleasing is that NFAs remains one award where categorically industry votes and votes alone determine which business are successful, so a huge thanks to all of our hugely valued customers and industry peers who voted for us.

 Needless to say this award will only drive us further in pushing industry boundaries in what can be achieved at Clayton Glass. With more investment and a game changing roof glass set to launch next year. you can rest assured that’s what the team here will be focused on.   

Thanks !

BI-FOLDS GET THE SMARTGLASS TREATMENT

SMARTGLASS-WThe SMARTGLASS® brand from Clayton Glass is synonymous with cutting edge performance of glass in conservatories and now the same technology has been bought to the bi-folding and patio door markets, with SMARTGLASS®W.

Typically, the glass used in ‘A’ rated and above windows is designed with an element of solar heat gain within the calculations. This is all well and good in typical domestic properties for replacement windows, but where there are large areas of glass, this is the exact opposite of what is required from a technical standpoint, when there is on average 5m2 of glass in a typical bi-folding door that is 2100mm high x 3000mm wide, assuming 80% glass coverage.

SMARTGLASS®W has been designed to minimise solar heat gain in bi-folding and patio doors, along with all conservatory side frames and there are three variants in the range. All boast warm edge technology, argon filling and a U-value of 1.0W/m2K, with enhanced versions offering anti-fade properties, true self-cleaning properties, along with enhanced acoustics and security.

The cost differential between the entry level SMARTGLASS®W and the typical glass used in ‘A’ rated windows is marginal, yet the performance differential is considerable. There’s also the benefit of deliveries direct to site to any UK mainland postcode within the Clayton Glass fleet of vehicles, 5 days a week and with am delivery option.

Jason McCabe, commercial and site director of Clayton Glass commented: ‘We’re a market leader by example and our SMARTGLASS®W product fully reflects our vision as a glass innovator and pioneer. Technically better performing glass for bi-folding and patio doors is great for the sector, with the obvious sell on opportunities for installation businesses eager to capitalise on a sales hook.’

For further information on the SMARTGLASS® range visit http://www.smart-glass.co.uk, e-mail enquiries@smart-glass.co.uk or call the sales office on 01207 288200. You can also add to their growing Twitter following @ClaytonGlass.

CLAYTON GLASS SHORTLISTED FOR NFA AWARDS

We’re delighted to announce that we’ve been shortlisted for the 2016 NFA awards in the IGU manufacturer category which we won last year.

Thanks to all who have voted for us so far, so if you do think we’re the most forward thinking, customer focused, fastest growing, highest quality and most of all, friendly IGU company out there….

 ….Then please pick up you mouse one more time and vote for us at http://www.fenestrationawards.co.uk/

EXTERNAL CONDENSATION RETURNS

External condensationWith Autumn approaching, it’s external condensation season again.

You can rest assured working at a glass factory my windows are A+ rated, so here’s my front window at 6.30am this morning, the glass is lovely and warm on the inside, and lovely and cold on the outside as it should be.

More detail of this welcome phenomena are here:

Troubleshooting Guide External Condensation

SMARTGLASS OFFERS PROFESSIONAL PRODUCT GUIDE

Clayton Glass has just launched a new 20-page product guide for its market leading SMARTGLASS® range of specialist glass for bi-folding and patio doors, conservatory side frames and roofs.

 This new 20 page brochure has been designed to offer the trade a single point of reference for all products within the SMARTGLASS® range, but also in a format that can be readily used by consumers. This handy reference guide is a perfect accompaniment to the widely used product swatches and the latest glossy coffee table brochure from the glass brand.

 The first part of the product guide is dedicated to the impressive conservatory roof glass range which offers a range of solutions including Ultra 86, the best performing glass of its kind in the UK. The middle section highlights the benefits of SMARTGLASS®-W, which is the industry’s first dedicated glass for conservatory wall glazing and has also been developed for patio and bi-folding door glass, where excessive solar heat gain is often an issue.

 Performance characteristics and availability of tints are shown in each section and there’s a dedicated technical section at the end of this important and powerful product guide. This includes a technical summary of all the products with several tables and charts and a list of common, frequently asked questions.

 Jason McCabe, commercial director of Clayton Glass commented: ‘The new product guide is comprehensive and has been designed for both consumers and the trade, offering exacting technical information and features of each product in the range. Our SMARTGLASS® brand is synonymous with performance and innovation, whilst Clayton Glass is renowned for quality and customer service, making for a complete specialist glass package for the trade.’

For further information on the SMARTGLASS® range visit http://www.smart-glass.co.uk, e-mail enquiries@smart-glass.co.uk or call the sales office on 01207 288200. You can also add to their growing Twitter following @ClaytonGlass.

CLAYTON GLASS ACQUIRE ROMAG

romag_logoTwo of the North East’s leading glass and glazing companies today came under the same ownership as today we acquired Romag, one of the UK’s most well recognised and longstanding glass processors, albeit in a completely different arena to Clayton Glass.

Established over 70 years ago, Romag operates in the high security glazing and transport industries, with clients such as Bombardier and Hitachi in the rail sector. Recent years saw the company expand into the Solar PV market, although with that sector being compromised by the end of the feed in tariff and cheaper imports, the renewed focus is in specialism bespoke PV solutions.

Although there are many synergies between the two companies in terms of location, history and core glass manufacturing activities, they specialise in very different areas of the glass industry and hence we will continue to operate each company completely independently so that both can focus entirely on continuing to grow their specialist market share.

Whilst this represents  huge opportunity for the wider group, from a Clayton Glass customer perspective there will be no changes, other than perhaps a faster turnaround, on processing, drilling, painted glass etc, all of which have previously been bought externally but will now be sourced in house.

Our medium term aim at Clayton remains to continue our drive on quality, service, and delivery times all of which have shown large improvements since the move to Harelew, but particularly over the past few weeks.  A renewed focus with the customer service team in terms of response to queries and the flow of information is also underway.

We hope that with this acquisition there will be many synergies for both companies to the benefit of all of our joint customers.

SMARTGLASS ULTRA86: SETS THE CONSERVATORY STANDARD

SMARTGLASS Ultra 86 Sets the Conservatory StandardClayton Glass continue to push the boundaries in terms of what is technically achievable in conservatory glass with the launch of SMARTGLASS® Ultra 86. This glass sets new standards in terms of solar control, and with a G Value of just 0.14 it’s some 18% better than the nearest competitor. Its use is therefore recommended for the most demanding of conservatory installations.

SMARTGLASS® Ultra 86 is the very pinnacle in terms of glass technologies for conservatory, lantern roofs and glazed roof areas and currently is unsurpassed in the UK market. It reflects an impressive and sector leading 86% of the sun’s rays, while still offering a 15% visible light transmission, with a U-value of 1.0 W/m2K,

This new SMARTGLASS® Ultra 86 development is available in an ultra-blue tint with true self cleaning and warm edge technologies, which is the standard across the SMARTGLASS® range. It’s also available in 5-7 working days direct to any UK postcode and with the additional option of a pre-midday delivery from Clayton Glass, IGU Manufacturer of the Year 2015 in the National Fenestration Awards.

This new super-performance glass is also part of a range of solutions that includes the pioneering switchable SMARTGLASS® Dynamic, powered by SageGlass for lantern roofs and the recently introduced SMARTGLASS®W. This is the industry’s first dedicated glass for conservatory side frames and bi-folding doors, where solar heat gain needs to be minimised.

Jason McCabe, commercial director of Clayton Glass commented: ‘Yet again we’re pushing the boundaries of what is capable for conservatory and glazed roofing areas in terms of solar control and overall technical specification. SMARTGLASS® is the sector leader and for good reason, it’s the most comprehensive and capable range of glass in the sector and backed up by our renowned quality and service.’

For further information on the SMARTGLASS® range visit http://www.smart-glass.co.uk, e-mail enquiries@smart-glass.co.uk or call the sales office on 01207 288200. You can also add to their growing Twitter following @ClaytonGlass.

Clayton Glass to sponsor 2016 National Fenestration Awards

 Following our success in the 2015 IG Manufacturing category we’ve decided to get even more involved for next year by becoming one of the event’s main sponsors. Showcasing what’s best in our industry we feel is a worthy cause regardless of the exposure for Clayton Glass, so we’re pleased to be able to help out in this way.
It’s all too easy to see the negative side of our industry, so all the more important that those companies flying the flag for quality and integrity wherever they be in the supply chain are recognised. The NFA are proud that this remains one award where categorically industry votes and votes alone determine which business are successful, we would not have got involved otherwise.

So that said, at the 2015 winners event we had a great day and obviously we’d like to retain our title for a second year – so do please do help if you think we are worthy by voting for us at the link below !

IGU Manufacturer 2016

Thanks from all at Clayton Glass !

Auto emailing of delivery documentation now available for all IGU customers and deliveries

We’re just in the last stages of testing a new system where we are able to email you a live version of the days delivery notes, at the point they are printed.
This means that rather than waiting for the paperwork to arrive with the glass, a copy can be sent first thing directly to your inbox. This will give advance notice of exact what’s coming that day, reassuring you that your jobs are complete or giving advance warning of any issues if there are any unexpected problems. All we need from you is the email address to which you like the paperwork sent, just get in touch with customer services and we can set you up straight away.

Initially this service is available to all IGU customers and deliveries but roof glass delivery notes will follow shortly.