SILICONE CONTAMINATION ON SELF CLEANING GLASS

99% of installations of true self cleaning glass are problem free. However, have you installed any self cleaning glass that isn’t working as expect?

The self clean coating is produced on state of the art coating plants, and rarely is the source of any issue. More likely are external factors, such as contamination on the face of the glass, stopping it working. This can be many causes, from tree sap, to heavy dust or silicone (during the installation process).

Below is a useful video, illustrating the affect on the glass when the external face has been contaminated with silicone. The glass no longer ‘sheets’ but forms ‘beads’. This is one of the most common causes of issues with installations incorporating self cleaning glass.

If you require any further advise, please contact one of our team on 01207 288200.

UPDATED NATIONWIDE DELIVERY DAYS FOR CONSERVATORY ROOF GLASS

We’ve updated our delivery days by postcode for conservatory roof glass orders, along with adding some additional added value services such as Pre 10 and AM delivery options, delivery on non-scheduled is also an option – effectively leading to reduced lead times. We remain the only roof glass manufacturer to offer a complete UK wide delivery service. Please take time to read, and circulate within your business, the two documents below:

SMARTGLASS Postcode Delivery Days July 17

SMARTGLASS Logistics August 2017

UPDATE: REVISED MAXIMUM IGU SIZES

Following our ongoing investment program and a review of manual handling procedures, we’ve updated our guideline for maximum IGU sizes. Please download the attached document for your reference and circulate as relevant within your business.

Note: Maximum SMARTGLASS conservatory roof glass sizes are unchanged.

UPDATE: NEW KEY CONTACT DETAILS

Its a key part of our offering that our customers have full and direct access to our management team and the various functions and departments.

As such we’ve updated our key contacts list and phone numbers, please take the time to Download our key contacts list and distribute to the people who may find this of relevance in your business.

 

CLAYTON PRODUCE SMART-EST PRODUCT GUIDE YET

imageClayton Glass have just produced a new 20-page Product Guide that’s packed with their expanded range of SMARTGLASS® products for the conservatory, bi-folding and patio door sectors, including the latest ground breaking, self-tinting Dynamic glass.

The new Product Guide includes technical performance characteristics of their market leading conservatory roof glass range, that now includes the flagship Ultra 86 solution, which is they believe, the best performing glass of its type in the UK market at present. It boats a G-value of 14% and like all products in the SMARTGLASS® roof range, comes with warm edge technology and true self cleaning properties as standard.

SMARTGLASS®-W is the industry’s first dedicated range of glass for conservatory frames which is also detailed in the new guide and it’s also designed for the bi-folding and patio door market. The key property of this product is the fact that it is designed to vastly reduce the impact of solar heat gain, a characteristic certainly not welcomed in any conservatory environment.

The recently launched SMARTGLASS® Dynamic product, is the industry’s first automatically self-tinting, glass technology for conservatories, Orangeries and other glazing elements and is also detailed in the Product Guide. With availability in any shape and a 10-14 day turnaround on orders, along with a clever interactive market tool, it’s a new development that’s already generating considerable interest.

Jason McCabe, commercial and site director for Clayton Glass commented: ‘The Product Guide is very much the bible for conservatory, bi-folding and patio door glass with our unrivalled SMARTGLASS® range. There are technical tables and charts, along with flagship products that really help set us apart and make us the glass partner of choice in the sector.’

For a FREE 2017 Product Guide or SMARTGLASS® Dynamic sample kit, e-mail enquiries@smart-glass.co.uk or call the sales office on 01207 288200. You can also add to their growing Twitter following @ClaytonGlass and can find further product information at http://www.smart-glass.co.uk.

EXTERNAL CONDENSATION RETURNS

External condensationWith Autumn approaching, it’s external condensation season again.

You can rest assured working at a glass factory my windows are A+ rated, so here’s my front window at 6.30am this morning, the glass is lovely and warm on the inside, and lovely and cold on the outside as it should be.

More detail of this welcome phenomena are here:

Troubleshooting Guide External Condensation

Improved Solar Control on SMARTGLASS Aqua

Following a minor coating adjustment we’re now pleased to offer our Aqua products with both enhancement on light transmission and solar control levels. Although in terms of sales numbers the poor relation to SMARTGLASSTM Blue, being dual coated on a green substrate the Aqua variants have always outperformed the other colour choices slightly. Now down to 18% G-Value /  1.0 U Value they offer a real alternative colour at the very top end of the performance range, ideal for those that want to stand out from the crowd.

Download the full technical specifications of the SMARTGLASS range here

Positioning of Low E coating in IGU

Please find below a technical bulletin relating to the position of the low E coating in IGU.

Should you require more information, please do not hesitate to contact Customer Services or your account manager on 01207 288200.

Positioning of Low E Glass

Autumn and Glazing Viewing Criteria

As we move again towards the colder shorter days, and low light of Autumn we’re reminded of the seasonal glass issues that this time of year can bring for installers. Last Autumn we published some guidelines on external condensation, we hope you found this useful and its posted again here as a reminder.

This year I’d briefly like to look at the effect of the morning and evening sun, its temporary effect on the visuals of installed glass and thus the importance of glass manufacturer, installer and customer all operating to the same standardised inspection criteria.

This really struck me whilst driving home in bright Autumn sun, through a tree lined street last week. I became suddenly aware that the sky was teaming with thousands, millions of particles – it literally looked like the attack of the midgies. Tiny flies, grains of dust, and pollen were shining like millions of little lights in front of me and for a second it was a bit alarming, as if an insects nest had been disturbed and they were swarming all over.

Suddenly the sun went behind a tree and it all disappeared, instantly.  When the bright and direct light disappeared, so did the flies. Or actually they didn’t –  it just dawned on me that they are always there, it’s just only under extreme lighting conditions could they be seen so vividly.

This incident brought to mind the problems that can be associated with glass units, when viewed in extreme light.

It’s the time of year where we are getting a few instances each week where we are being asked for replacements due to marks in cavity, from installations many months previous. The home owner was assumedly happy with their glass and windows for several months, but on certain days, at certain times of year and from certain angles small marks, streaks or other visual effects are apparent.

The Glass & Glazing Federation inspection criteria to which we adhere says of viewing conditions:

 ‘Do so in natural daylight, but not directly towards the sun and with no visible moisture on the surface of the glass’

Ignoring these instructions and viewing in direct sunlight, and especially at an oblique angle to the glass, will almost certainly result in otherwise invisible visual effects being noticeable, such as:

  • A bloom or haze illuminating the cavity (This is the low E surface catching the light)
  • Milky or dusty appearance
  • The accentuation of small scratches and particles

Just a reminder therefore to encourage all staff and customers to be aware of and to follow these instructions when considering whether a unit should be replaced not. We often offer site visits but are told only to come at certain times of the day when the sun is round – this should always ring alarm bells.

  •  View in daylight but not direct sunlight
  • View at right-angles to the glass, from 2 metres
  • Look through not at the glass

If these instructions are not followed properly, then almost certainly both installer and IGU supplier are going to spend time and money which could be avoided with the right understanding of inspection criteria.

http://www.ggf.org.uk/publication/quality_of_vision_double_glazing

Raw Glass Prices Increase Announced by Pilkington

Information only

In the last seven days both Pilkington UK and Guardian Industries have announced increases in all raw glass prices with effect from September 2013. Guardian Industries have indicated further increases can be expected in the coming months. Saint Gobain Glass have yet to respond. The Pilkington notification can be downloaded here.

 

Energy Surcharge – 1st August 2013 to 31st October 2013

The level of Energy Surcharge for the coming quarter has now been set.  Based on an IPE Brent Crude price of $108.08 and the current exchange rate factor, the level for the quarter commencing 1st August 2013 will be 28p per Kg.

The Energy Surcharge for the quarter commencing 1st November 2013 will be calculated based on the closing value of IPE Brent on October 15th 2013.

CE Marking for Windows

CE MarkWhether a fabricator or installer we can guide you through everything that is needed to comply with the new legislation being implemented later this year. Simply download our guide and supporting declarations below or give one of the customer services team a call on 01207 288200.

The legislation is effective from July 2013, and all window installations need to comply and be CE marked – that is the finished window, not just the frame, or just the glass but the complete glazed window.

If you are a fabricator, you’ll find the relevant declarations you need in order to comply to this legislation below.

Installer? Download our guide on how to comply if you buy frames and glass separately;  it even gives you a template quality system for you to complete.

As a glass manufacturer we need to provide declaration of conformity to various standards, download these here:

Declaration of conformity EN12150 & EN1279

Declaration Hazardous Substances EN14351

Increased frequency of site deliveries for Conservatory Roof Glass

We’ve increased our fleet of vehicles once again, with a further Luton van and 18 tonne wagon added to the fleet. Added to the recently opened North West hub at our sister site, Northern Express Glass, we have never been better positioned to service the UK for Conservatory roof glass site deliveries. Naturally, we’ve once again revisited where we go, and how frequent….

Please print off the attached document for your records, which details the new delivery days by post code. Key highlights are, we’ve increased daily deliveries across the North West and 70% of postcodes are serviced at least 3 days every week. If you require any further information please do not hesitate to contact our customer service team on 01207 288200.

Existing orders are not effected by this change. The new delivery days are effective for deliveries from 1st May 2013.

Energy Surcharge – 1st May 2013 to 31st July 2013

The level of Energy Surcharge for the coming quarter has now been set.  Based on an IPE Brent Crude price of $100.63 and the current exchange rate factor, the level for the quarter commencing 1st May 2013 will be 25p per Kg.

The Energy Surcharge for the quarter commencing 1st August 2013 will be calculated based on the closing value of IPE Brent on July 15th 2013.

Energy Surcharge – 1st February 2013 to 30th April 2013

The level of Energy Surcharge for the coming quarter has now been set.  Based on an IPE Brent Crude price of $109.63 and the current exchange rate factor, the level for the quarter commencing 1st February 2013 will be 26p per Kg.

The Energy Surcharge for the quarter commencing 1st May 2013 will be calculated based on the closing value of IPE Brent on April 15th 2013.

New for 2013 – SMARTGLASS Conservatory Roof Glass Delivery Charter

delivery charterWith continuing SMARTGLASSTM growth across 2012 came more staff, extra vehicles, and the addition of our Southern distribution Hub into the SMARTGLASS Logistic network.  Despite all this investment whilst quality and manufacturing issues were virtually zero, the specialist nature of roof delivery, especially to one of site drops has meant an ever present challenge. Across the year we achieved 98.3% OTIF, but where we experienced failed deliveries this was for a wide range of issues, none of which actually related to capacity or material shortages.

We’ve had the odd van breakdown, motorway accident, and the serious flooding of the A1, likewise we had a number instances with specifically site drops – nobody was there to receive the goods, they didn’t know when or where we were going to turn up, addresses were wrong, or there was simply nowhere to store the glass safely.

In thinking what we could do better in 2013 therefore, as well as again increasing out fleet, we’ve decide to add a number of extras services to keep you informed, and to create a set of clear, fair guidelines by which we will be operating. We’ve named this our ‘delivery charter’, where we outline clearly what we will do in terms of delivery and communication, and how you can help us to help you.

New for 2013 for example includes a commitment from us to automatically text the site mobile before 10am with an expected delivery time, meaning less time is wasted waiting around for glass to arrive, and less no-shows for site drops. We’ll do this for every single site drop, naturally providing at the time of order we get the number. We’ve also increased our delivery frequency on 70% of postcodes, now reaching a quarter of the country on a daily basis. (Download the new post code list here).

This Charter, together with our Postcode delivery day listings and of course price tariff will form the cornerstone of our overall roof package. It details the extremely high level of service and communication you can expect, in return for the right level of information up front.

We look forward to texting you soon! – download the roof glass delivery charter here.

Increased frequency of site deliveries for Conservatory Roof Glass

Over the last year our fleet has increased in size substantially; as a result we have never been better positioned to service the UK for Conservatory roof glass site deliveries. We’ve therefore revisited where we go, and how frequent.

Please print off the attached document for your records, which details the new delivery days by post code. Key highlights are, we now service 1/5th of the UK postcodes on a daily basis and 60% at least 3 days every week. If you require any further information please do not hesitate to contact our customer service team on 01207 288200.

Existing orders are not effected by this change. The new delivery days are effective for deliveries from 3rd January 2013.

Trouble shooting guide to ‘External Condensation’

We have had a number of enquiries from end consumers, largely due to an increase in ‘A’ rated window installations, about external condensation on the glass. The attached document explains this natural effect in high performing sealed units:

Troubleshooting Guide to External Condensation

Energy Surcharge – 1st November 2012 to 31st January 2013

The level of Energy Surcharge for the coming quarter has now been set.  Based on an IPE Brent Crude price of $114.40 and the current exchange rate factor, the level for the quarter commencing 1st November 2012 will be 27p per Kg.

The Energy Surcharge for the quarter commencing 1st February 2013 will be calculated based on the closing value of IPE Brent on January15th 2013.

Updated: Conservatory Roof Glass Product Warranty

We’ve updated our product warranty specifically for conservatory roof glass, to specifically deal with self cleaning glasses,

Conservatory Roof Glass product Warranty.

Should you need any further information or assistance please feel free to contact our customer services team or one of our sales team on 01207 288200.