Self Cleaning AND ‘A’ Rated in one glass unit combined – a worthy USP?

May 19, 2012

Is a self cleaning ‘A’ rated window, something that would give you a competitive edge over your competitors? Please take the time to tell us what you think…

We can now offer ‘A’ rated glass units combined with a true self cleaning coating at the same time – so that’s a High Performance low e, such as Saint Gobain Planitherm Total + or Pilkington KS, Low Iron glass combined with a true self cleaning coating, argon gas filled to BSEN 1279-3 with warm edge spacer bar (Swiss V, Thermobar or Edgetech Superspacer). Simply ask for ENERGIMAX Self Cleaning. Note: the WER rating is on the overall window, but this glass specification will achieve ‘A’ rating on over 90% of pvcu frames that we’ve simulated.

Intelligent Glazing – from Clayton Glass. For more details contact one of our customer services team on 01207 288200.

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SMARTGLASS: In house manufacturing increased to FOUR METRES

May 17, 2012

We are delighted to announce that the final operational upgrades are now in place to offer our flagship conservatory roof product in lengths of up to 4000mm, at typical panel width.

Whilst in the majority of cases, even for larger conservatories it is rare that our current standard length of 3000 is exceeded, however we’ve been aware for some time that there are a small number of designs that require panels over this size, required to avoid the use of muntin bars and other joining constructions.  As part of our comprehensive package, were delighted now to be able to serve this small but important sector of the market.

With volumes in our dedicated sister SMARTGLASSTM factory continuing to grow rapidly, to facilitate this we’ve now equipped our main site with the specialist glass stocks required and with our large scale 4200×2100 Tamglass furnace we can now safely and easily manufacture toughened panels in SMARTGLASSTM Blue and Neutral up to 4000mm in length. To compliment this, the addition of a new SMARTGLASSTM assembly line in the main factory brings the total number of IG lines across both sites to five, two of which feature fully automated triple glazed gas presses and robot gunning.

As well as this oversize capability, with this further investment in place available capacity has been increased by 30%, and with the most rapid sales growth since its launch 7 years ago, the success of SMARTGLASSTM as a truly national brand is guaranteed.

For maximum unit span and width configurations, click here.

For more information contact Customer Services on 01207 288200 or email us, orders@claytonglass.co.uk

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Investment: Additional Argon Gas Line to be commissioned at Clayton Glass

May 15, 2012

Due to a huge increase in demand for our most energy efficient products, we are delighted to announce significant investment in the purchase of a second argon gas press. Retro-fitted to one of our existing Lisec IG lines, this press now means all sealed units made by Clayton will benefit from the consistency, accuracy and speed only flood filling of argon gas can bring. To be installed in July 2012 this equipment will boost our overall argon filling capacity to 14,000 units weekly and remove the need for drilling though spacers and unsightly corner keys.

Furthermore,  given the rising demand we are now seeing for triple glazed units, both presses will be upgraded to fill dual cavity units, now making gas filling of triple glazing a fully automated process. With this method, using standard Planitherm Total + or Pilkington KS and argon gas we are able to manufacture U-values down to 0.6 W/m2/K in a 44m IGU and 0.8W/m2/K in 36mm overall unit.

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Optimum glass solutions calculated for each Potential customer

March 22, 2012

Saint Gobain Glass have developed an app downloadable from the AppStore, that takes into account the climate in your area, the Orientation of the elevation, the floor area, size of windows, type of heating, to calculate the most efficient glass for your specific customers individual requirements, and the amount of energy your customer would save if they were to install this glass.

The app allows far more accurate calculations than the conventional window energy rating scheme, by taking into account local climates and elevation orientations rather than a ‘typical average’.

All the products, including Planitherm Total +, Planitherm one, Planitherm 4s, triple glazed, double glazed solutions are readily available from Clayton Glass.

For more information contact one of our customer services team on 01207 288200, or download the free app, SGG Glass Compass, by clicking on the link or image above.

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Warm Edge Capacity Increases Further, With Significant Investment

March 15, 2012

We have made a significant investment in new machinery, to increase our capacity for rigid warm edge spacer bars. New automated spacer bar cutting equipment now means we have added a further 50% to our capacity of this type of product. The new equipment is linked directly to our order processing software, eradicating potential cutting errors and increasing the speed, capacity and lead time in production.

In addition we are now stocking a number of warm edge spacer bar options, including Thermobar, Swiss V and Super Spacer. All are stocked and readily available with any combination of glass technologies.

For more details on warm edge solutions and which one is most suitable to your requirements, please contact customer services on 01207 288200.

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Follow us on Twitter

March 4, 2012

You can now follow all the latest at Clayton Glass on twitter, click on the Twitter link to our home page.

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SMARTGLASS goes national with new distribution facility

February 1, 2012

Clayton Glass is delighted to announce that from February 2012 a new SMARTGLASSTM distribution facility will be opening in the Midlands.  Located off the M1 near Northampton, this new ‘Hub’ will employ a small team of three, providing storage and distribution facilities for roof deliveries beyond the current daily reach.

‘As our roof customer base has increased, then so with it has both the number and distance of end user sites we need to get our product to’ commented Commercial Director Jason McCabe. ‘The key to timely and successful roof deliveries lies with a small fleet of lightweight vehicles in the right location, so whilst we will retain the use of our heavy goods fleet, this will be to ship roofs in volume to the hub overnight for onward delivery the next day’

‘To coincide with this, on the production side we’ve invested further to give a much increased capacity to manufacture now in either one of our two County Durham factories. The key for us lies in being able to manufacture quicker, to get the right roof on the right vehicle and to optimise by delivery slot’. We’re hugely confident that with this new facility we will be able to improve our turnaround, delivery capacity and with it our overall customer experience’

‘We’re now taking orders for roof glass on a national basis, so naturally we’ve seen our sales grow too.  Where in the past we have had to turn work down due to logistics barriers, we can now fulfil with ease. More customers only serves to increase momentum and to give critical mass for further investment’

Initially two drivers and vehicles will operate from the site, giving SMARTGLASSTM the reach and ability to achieve morning drops to the South coast and beyond, whilst reducing overall delivery costs and improving customer communication. ‘We can now get your roof further, quicker, adds Jason. And with satellite tracking across the entire fleet you can rest assured we can literally pinpoint every one of our 30 roof deliveries, every day’

SMARTGLASSTM – Contact Customer Service – 01207 288200

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2011 Employee of the Year revealed …

January 7, 2012

Held this year at Ramside Hall, County Durham, the Clayton Christmas party was as ever hugely enjoyed by all. As is now traditional, the event was made up of office staff and management, but enjoyed by those member of factory staff who have been awarded the individual employee of the month awards from January to December. It’s from this pool of winners, that the overall employee of the year is selected, the the presentation being made at this end of year event.

Because of the exceptional quality of the candidates, this year it was decided to split the employee of the year prize into two. John Keeler was the first winner, recognising his exceptional commitment and overall work level. Secondly Mohammed Moussa was recognised for his rapid progress and enhanced responsibility across the year.

Huge congratulations to both winners.

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Customer Feedback 2011 – Results

January 2, 2012

How are we doing? At the end of 2011 we asked our customers to give us some feedback. So we could enhance the good things, and work on the other areas. Some of the highlights were:

  • 100% would recommend us.
  • 100% thought our technical support and advice was Good or Excellent.
  • 89% rated our customer services and logisitics team as either Very Good or Excellent.
  • 78% said our lead times are Very Good.
  • 77% said On Time in Full was either Good or Excellent.

What should we do? We also asked how our customers would like to see us improve in 2012. From this feedback we have already started making some changes:

Improve Communication - Our customers said they wanted to see improved communication across the various departments. So over Christmas 2011, We moved all our office based staff into one open plan office, improving communication between customer services, production, quality, logistics and finance.

 

QC check Remakes - Some of our customers said they would like to see all remakes quality checked before being despatched. From 2012, 85% of Remakes are now QC checked to avoid multiple replacements of the same item – look out for the “QC checked” stamp on remakes. We’ve also added a new quick way to order remakes, through our website, while still on site, which will speed the lead time up on those urgent replacements. Click here to find out more.

Enhance Paperwork –  74% of our customers think our paperwork is good and accurate. However, we’re going to make some more improvements to various documents. Including the layout of the invoices, in order to show more detail, and the build up of the cost components. This has been driven by the ever more complex product range and options available.

Electronic ordering, we’re working with a number of customers, to import orders electronically, and in the process eliminating order processing errors.

Electronic invoicing, in 2012 we will be moving to issuing invoices electronically by email, eliminating the risk of postal delays.

Increase Frequency of Site Deliveries - Particularly our roof glass customers asked for more frequent delivery days to each post code area. As a direct result of this feedback we’ve ordered a further two Luton vans to compliment our existing fleet, which now consists of 10 vehicles ranging in size from artics to vans. Once the vehicles are operational we’ll be refreshing our delivery routes, making key areas more frequent.

Ipad2 Winner – as a thank you to those providing the feedback, we held a prize draw for an ipad2. The winner has been notified.

As you can see your feedback is invaluable and truly helps to shape our business, we always welcome feedback, good and bad, in a formal survey or simply a phone call to our customer services or one of our management team.

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Order remakes online – direct from site

December 25, 2011

Nobody wants a remake, but when you need one, time is critical, inorder to keep to schedule and minimise cost, and importantly still get paid on time.

Now, anyone including installation teams, can now order their own remakes direct from their smart phone, even while still on site. Simply  log on to our online ordering page, and anyone can order a remake item, reducing administration and the delays caused in fitting should a problem arise, by not having to wait until the installation team get back to the office.

Our web interface allows installation teams to order the remake direct with our customer services team, reducing the overall time to complete the installation, when a problem occurs.

To use this service, you will need our original order number and line number, all of which is contained on the product label, delivery note or invoice.

Click here to try it out.

We’ll still confirm all orders, including remakes back to the nominated person, so you will still have full visibility of products being ordered.

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